DrinkDrips Return & Refund Policy

Last Updated: October 23, 2026

Made-to-Order Products — All Sales Final

DrinkDrips products are made to order. Each item is created after an order is placed.

For this reason, we do not accept discretionary returns or exchanges, or offer refunds for a change of mind, incorrect size selection, or no longer needing an item. Please review the product description, size chart, and order details carefully before purchasing.

This policy is subject to the exceptions below and any rights required by applicable consumer law.

Order Cancellations and Changes

Once production has begun, we do not accept discretionary cancellations or changes. Once an order has shipped, it cannot be stopped or canceled through our normal order process.

If you need to request a change, contact us through our website as soon as possible. We cannot guarantee that a change can be accommodated.

These restrictions do not affect cancellation or refund rights required by law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us through our website promptly, preferably within seven days of delivery.

Include:

• Your order number

• A description of the issue

• Photos of the item, the affected area, and the packaging, where available

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund, as required by applicable law. The seven-day reporting request does not limit statutory rights.

Shipping and Delivery Delays

Production and delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

High order volume, carrier disruptions, customs inspections, and other circumstances may affect shipping timelines. We will communicate material shipping delays and provide any cancellation or refund options required by law.

A delay does not automatically qualify an order for a discretionary refund. However, this policy does not remove your rights when we fail to ship within the promised timeframe or an order is not delivered.

Tracking Your Order

When your shipping confirmation email is issued, it will contain your tracking number.

You can view available shipment updates at https://www.17track.net/ by entering your tracking number. Please use the shipment tracking number, rather than your order number.

If tracking is unavailable, appears incorrect, or shows a delivery problem, contact us through our website with your order number.

Shipping Addresses and Missing Packages

Customers are responsible for providing accurate and complete shipping information. Please notify us immediately if you notice an address error. Changes may not be possible after dispatch.

If tracking shows “Delivered” but you have not received your package, check nearby delivery locations and with household members, then contact us promptly. We will review the delivery information and assist with investigating the issue.

A delivery scan does not prevent you from reporting a missing package or exercising applicable consumer rights.

Authorized Returns

Do not return an item without contacting us first. If a return is necessary to resolve an approved claim, we will provide instructions and explain any applicable shipping arrangements.

For confirmed damaged, defective, or incorrect items, DrinkDrips will cover necessary return shipping costs where required by law.

Approved Refunds

When a refund is approved or legally required, it will be issued to the original payment method within the applicable timeframe.

Your payment provider may require additional time for the credit to appear in your account. Any refund of shipping charges will be determined by the reason for the refund and applicable law.

Payment Disputes

Please contact us through our website if there is a problem with your order so we have an opportunity to help.

We may provide order records, tracking information, delivery records, and customer communications when responding to a payment dispute. This policy does not limit your right to contact your bank or payment provider.

Your Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be waived, including applicable rights concerning defective goods, non-delivery, shipping delays, or cancellation.

Where applicable law provides protections beyond this policy, those protections apply.

Contact Us

For order questions or assistance, please use the contact form on the DrinkDrips website and include your order number.