Terms of service

Terms of Service

Last Updated: June 2026

These Terms of Service (β€œTerms”) govern your access to and use of the Savlah Pets website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

Savlah Pets is committed to making our website accessible to all visitors, including individuals with disabilities. We continually work to improve accessibility and usability in accordance with recognized accessibility standards. If you experience difficulty accessing any part of our website, please contact us through our website contact form and we will make reasonable efforts to assist you.


1. Eligibility

By using this website, you represent that:

  • You are at least 18 years old or the age of majority in your jurisdiction.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate and complete.


2. Product Information

Savlah Pets makes reasonable efforts to accurately display product descriptions, images, specifications, colors, pricing, and availability.

However, we do not guarantee that all information on the website is accurate, complete, current, or error-free.

We reserve the right to:

  • Correct errors or inaccuracies
  • Update product information
  • Modify pricing
  • Discontinue products
  • Limit quantities available for purchase

At any time and without prior notice.


3. Orders

Submission of an order does not guarantee acceptance.

Savlah Pets reserves the right to:

  • Refuse any order
  • Cancel any order
  • Limit quantities purchased
  • Restrict purchases by customer, household, address, or payment method

If an order is canceled after payment has been collected, a refund of the amount paid will be issued.


4. Pricing and Payments

All prices are displayed in U.S. Dollars unless otherwise indicated.

Customers agree to provide valid payment information and authorize Savlah Pets to charge the full amount of the order, including applicable taxes and shipping fees.

Savlah Pets reserves the right to correct pricing errors and cancel orders affected by such errors.


5. Shipping and Delivery

All shipping and delivery matters are governed by our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

Savlah Pets is not liable for delays caused by carriers, customs agencies, weather conditions, or events outside of our control.


6. Returns and Refunds

All return and refund requests are governed exclusively by our Return & Refund Policy.

By placing an order, customers acknowledge that they have reviewed and accepted the Return & Refund Policy before purchase.


7. Pet Safety Disclaimer

Savlah Pets products are designed to provide mobility assistance and support for dogs.

Our products are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

Customers should consult a licensed veterinarian regarding any health concerns affecting their pet.

Customers assume full responsibility for:

  • Proper sizing
  • Proper fitting
  • Proper use
  • Monitoring their pet during use

Customers should immediately discontinue use if any discomfort, irritation, injury, or worsening condition occurs.


8. Assumption of Risk

By purchasing or using any Savlah Pets product, customers acknowledge that pet products involve inherent risks.

Customers voluntarily assume all risks associated with the use or misuse of any product purchased from Savlah Pets.

To the fullest extent permitted by law, customers release Savlah Pets, its owners, officers, employees, contractors, suppliers, and affiliates from claims arising from:

  • Product misuse
  • Improper fitting
  • Failure to follow instructions
  • Failure to supervise a pet
  • Existing medical conditions
  • Injuries related to product use


9. Limitation of Liability

To the fullest extent permitted by law, Savlah Pets shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages
  • Punitive damages
  • Loss of profits
  • Loss of business opportunities
  • Emotional distress
  • Veterinary expenses
  • Property damage

Arising from or related to the use of the website, products, or services.

In all circumstances, Savlah Pets’ total liability shall not exceed the amount actually paid by the customer for the product giving rise to the claim.


10. No Warranties

Except where prohibited by law, all products and services are provided on an β€œas-is” and β€œas-available” basis.

Savlah Pets disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted availability

No guarantee is made regarding outcomes, effectiveness, or suitability for any particular pet, breed, age, injury, or medical condition.


11. Intellectual Property

All content on the website, including:

  • Logos
  • Product designs
  • Product images
  • Videos
  • Graphics
  • Text
  • Branding
  • Website design

Is the property of Savlah Pets and may not be copied, reproduced, distributed, modified, or used without prior written permission.


12. Prohibited Conduct

Users agree not to:

  • Violate any applicable law
  • Attempt unauthorized access to the website
  • Interfere with website functionality
  • Use automated systems to scrape data
  • Submit false or fraudulent orders
  • Impersonate another person or entity

Savlah Pets reserves the right to terminate access for violations of these Terms.


13. Chargebacks and Payment Disputes

Customers agree to contact Savlah Pets through the website’s support form before initiating a chargeback or payment dispute.

Savlah Pets reserves the right to submit order records, tracking information, communications, policy acceptance records, fraud-prevention data, and delivery confirmations in response to any dispute.

Fraudulent chargebacks may be challenged to the fullest extent permitted by law.


14. Indemnification

Customers agree to defend, indemnify, and hold harmless Savlah Pets and its owners, officers, employees, contractors, suppliers, and affiliates from any claims, damages, liabilities, costs, expenses, or legal fees arising from:

  • Violation of these Terms
  • Misuse of products
  • Improper use of the website
  • Violation of applicable laws


15. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict-of-law principles.


16. Dispute Resolution and Arbitration

Any dispute arising from or relating to these Terms, the website, or any product purchased from Savlah Pets shall first be submitted to informal resolution through our support system.

If a dispute cannot be resolved informally, it shall be resolved through binding arbitration on an individual basis and not as part of any class action, collective action, or representative proceeding, to the fullest extent permitted by applicable law.

Customers waive any right to participate in a class-action lawsuit against Savlah Pets where such waiver is enforceable by law.


17. Changes to These Terms

Savlah Pets reserves the right to modify these Terms at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of any revised Terms.


18. Contact

For questions regarding these Terms, please contact Savlah Pets through the contact form available on our website.